Information technology HelpDesk or ServiceDesk Plus is a software application that provides help desk and IT service management functionality. It offers a range of features for managing IT service requests and incidents, including a self-service portal, a knowledge base, and a ticketing system.
ServiceDesk Plus is used by organizations of all sizes to manage their IT help desk and service desk operations. It is a popular choice for small and medium-sized businesses, as well as large enterprises.
The software is offered in two editions: a free, open source edition and a paid, subscription-based edition. The paid edition offers more features and support than the free edition.
Installing and using the IT HelpDesk – ServiceDesk Plus for PC will be easy if you know its technical specifications first. Let’s get you through them real quick:
IT HelpDesk – ServiceDesk Plus Andorid App Summary
ManageEngine has developed the IT HelpDesk – ServiceDesk Plus application for Android mobiles. You will find this app under the Business category on Play Store. IT HelpDesk – ServiceDesk Plus has over 154060 users with a great 2.9 rating overall. The latest version of IT HelpDesk – ServiceDesk Plus is currently 5.7.2.
The latest upstate time of the IT HelpDesk – ServiceDesk Plus is Aug 8, 2022, meaning that the developers keep it up to date. As you cannot use it directly on a computer, you have to use an Android emulator. We prefer using BlueStacks, Memu, or Nox Player as the best ones in the market.
To help you install the IT HelpDesk – ServiceDesk Plus on your PC, we’ll also include a detailed guide in this article.
IT HelpDesk – ServiceDesk Plus App Overview and Details
Here’s a smart way to have your IT helpdesk application at your fingertips, “literally!”
ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.
Tackle your tickets while on the go!
● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird’s eye view of all the details of your ticket in a single pane.
Be available for your end users anytime.
● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.
Choose what you want to see.
● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.
Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.
You’re only a few quicksteps away from having your help desk mobile app up and
running.
● Sign up for an account with ServiceDesk Plus, if you haven’t already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.
It’s really that simple!
Oh wait! We’re not done yet!
You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.
Username: demo
Password: demo
Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
Features of IT HelpDesk – ServiceDesk Plus for PC
1. ServiceDesk Plus is now accessible on Android mobile devices.
2. Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
3. Have a bird’s eye view of all the details of your ticket in a single pane.
4. Respond to end user queries from within the ticket.
5. Allow your end users to quickly log in tickets from the mobile app.
6. Have live conversations with end users.
7. Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
8. Keep track of your response and resolution SLAs with the SLA status flags.
9. Create custom views for convenience and save them for later.
10. Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N.
| App Name: | IT HelpDesk – ServiceDesk Plus On Your PC |
| Devoloper Name: | ManageEngine |
| Latest Version: | 5.7.2 |
| Android Version: | 5.0 |
| Supporting OS: | Windows,7,8,10 & Mac (32 Bit, 64 Bit) |
| Package Name: | com.manageengine.sdp |
| Download: | 154060+ |
| Category: | Business |
| Updated on: | Aug 8, 2022 |
| Get it On: |
Download & Install IT HelpDesk – ServiceDesk Plus On Your Pc: Windows 10/8/7
Installing IT HelpDesk – ServiceDesk Plus on a windows computer requires you to install the popular Memu emulator first. If you want a way of how to install it, here is a step by step guide of getting it done:
- Step 1: Download the Memu android emulator on your computer from here and install it.
- Step 2: In the app, you can see the regular interface you usually see in a tab or an android phone.
- Step 3: To access the Play store, you need to log into y oru Google account with your Gmail account.
- Step 4: Log in, go to the search bar of Play store, and search for the IT HelpDesk – ServiceDesk Plus. It will appear in the first result.
- Step 5: Click on the IT HelpDesk – ServiceDesk Plus, and install the app on your computer. You won’t take more than a minute or so to complete the process.
Whats New In this IT HelpDesk – ServiceDesk Plus?
Version 5.7.2:
Minor Bug Fixes and Security Enhancements.
Conclusion
The ServiceDesk Plus application has revolutionized the way IT help desks operate. By providing a single interface for managing all aspects of help desk operations, ServiceDesk Plus has made it easier than ever for help desk personnel to effectively and efficiently manage their operations. The application has also helped to improve communication and collaboration among help desk personnel, which has resulted in a more efficient help desk operation.
Did the guide help you download and install the IT HelpDesk – ServiceDesk Plus for PC? We’re glad if you have found it helpful. If you have questions regarding the emulator or the IT HelpDesk – ServiceDesk Plus, let us know below.
Disclaimer
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