As a ServiceNow Agent, you will be the first point of contact for clients seeking technical support. You will be responsible for answering questions, resolving issues, and providing training to clients on the ServiceNow platform. In this role, you will need to be able to quickly identify and diagnose problems, and have a strong understanding of the ServiceNow product. The ability to work independently, as well as in a team environment, is essential.
This article is all about helping you get to know the ServiceNow Agent for PC better and install it on your PC. Here are the technical specifications you want to know about beforehand:
| App Name: | ServiceNow Agent On Your PC |
| Devoloper Name: | ServiceNow |
| Latest Version: | null |
| Android Version: | null |
| Supporting OS: | Windows,7,8,10 & Mac (32 Bit, 64 Bit) |
| Package Name: | com.servicenow.fulfiller |
| Download: | 170876+ |
| Category: | Business |
| Updated on: | Aug 23, 2022 |
| Get it On: |
ServiceNow Agent Andorid App Summary
The ServiceNow Agent was developed by the popular developer agency named ServiceNow. They have the ServiceNow Agent in the Business category of the Google Play Store. You can find the latest version, which is null, on Play store now.
As it has a hefty 170876 user base, you can rely on it for the job it does. For the user rating, you’re looking at a 4.1 rating for ease of use and how well it works. With ServiceNow Agent latest features, good ratings, and frequent updates, you’ll be happy with it.
Aug 23, 2022 was the last date the ServiceNow Agent was updated with new features. If you want to use the ServiceNow Agent on your computer, you have to use an emulator like BlueStacks, NOX player, and Memu Emulator.
Using these can be overwhelming. But, no worries, we’ve got your back. We’ll guide you to install the emulator and the ServiceNow Agent using the emulator later on.
How To Install & Download ServiceNow Agent For PC Windows 10/8/7
Installing the ServiceNow Agent using NOX player is a fairly simple process. Using this emulator is a great way to use any Android app on a PC. Here are the steps you’ll have to follow to install the ServiceNow Agent on your PC:
- Download the NOX player on your computer and install it by double clicking the installation file from download folder.
- It will take a few minutes to install on your PC. The time will depend on the specs of your computer. The higher the specs, the faster the installation.
- Once installed, you’ll see the Play store icon on the top right corner area of NOX Player emulator.
- Open the Play store app, and log into your google account. Then, you’ll see the familiar interface you see on your phone.
- Click on the search bar, and search for ServiceNow Agent here. You’ll see it on the search result page in the first position.
- Choose the first result and click on the Install button on screen. This will start downloading the app on your computer.
- As it’s now installed on your PC, no problem running it. You can launch the app from the NOX player homepage or your Desktop.
Features of ServiceNow Agent for PC
1. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management.
2. Organizations can easily configure and extend the workflows to meet their own unique needs.
3. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
4. With Mobile Agent you can:
a. Manage the work assigned to your teams
b. Triage incidents and cases
c. Act on approvals with swipe gestures and quick actions
d. Complete work while offline
e. Access the full issue details, activity stream, and related lists of records
f. Optimize workflows with location, camera, and touchscreen hardware
5. Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
6. The app requires the ServiceNow Madrid instance or later.
7. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
8. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
ServiceNow Agent App Overview and Details
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
NOTE: This app requires the ServiceNow Madrid instance or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2022 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Whats New In this ServiceNow Agent?
New
• Ability to create records offline
• Offline support for reference lists
• New Mapwize Indoor Mapping support
Fixed
• Form applet incorrectly shows blank screen
• Selecting an incident category clears the subcategory
• UI rules are not applied
• Attachment upload issues while offline
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Conclusion
The ServiceNow Agent application is a valuable tool for managing and resolving incidents. It allows agents to quickly and easily access the necessary information to resolve incidents. The application is easy to use and provides all the information agents need to effectively resolve incidents.
Before we complete the guide, do you have more questions regarding the emulator above or the ServiceNow Agent of any kind? Don’t feel grounded, just let us know, and we’ll help you resolve it.
Disclaimer
We refer the ownership of This ServiceNow Agent to its creator/developer. We don’t own or affiliate for ServiceNow Agent and/or any part of it, including its trademarks, images, and other elements.
Here at appsce, we also don’t use our own server to download the ServiceNow Agent. We refer to the official server, store, or website to help our visitors to download the ServiceNow Agent.
If you have any query about the app or about appsce, we’re here to help you out. Just head over to our contact page and talk your heart to us. We’ll get back to you ASAP.